Category: FAQS

100% safe. Because the software does the encryption process touches some operations that are blocked by anti-virus monitoring, so it will be mistaken for a malicious program. Turn off the anti-virus software when you use, or add to the whitelist. We have submitted a false alarm complaint, but it takes time to accept.

Users can add their common IPs to “Favorites”. After adding, users can quickly view their commonly used IPs in the favorites.(Please note that “Shared Static Proxy IP” will still be charged if you reuse it after 24 hours)

1.Our servers are all in the United States. It may be your network problem, or your country has blocked access to the United States. 2.The proxy is slow or unstable, it may be the network is unstable in your region and the proxy IP region you are currently using. Suggest changing to another IP to…

Our servers are all in the United States. It may be your network problem, or your country has blocked access to the United States. In this case, please contact our customer service to solve for you.

YiLuProxy software supports all Windows version systems. If the browser displays your local IP address when you cannot start or use the software on your system, please refer to the solution below or contact customer service. 1. It is possible that the active defense/real-time protection of your anti-virus software has mistakenly blocked YiLuProxy’s proxy function.…

The length of IP usage depends on the type of proxy IP you purchased. 1. Generally, static IP can be used on a daily or monthly basis. If you need to continue to use the original IP after the expiration date, you can also renew it yourself. 2. The source of dynamic IP is that…

If it is for your company’s internal use, it is fine for multiple different employees to log into the same account. If you share your account with others, it will result in your account being permanently blocked.

The balance in the account is never expired. Only when the IP is used will the corresponding deduction be made. The specific deduction method of IP can be viewed on the official website.

You can select any country proxy from YiLuProxy software to use. For specific support countries, please check in the software.

Based on the terms of service on our official website, we do not support refund services.If you think the agent or software is not working properly, please contact our customer [email protected] We will check for you and provide you with a solution.